FAQ

Q: How soon will I receive my order?

You will receive your order within 2 to 10 business days with Canada Post or UPS.

FAQ

SHIPPING

If I place an order from abroad, will I have to pay customs fees?

It is possible that customs fees may be applied by the carrier upon delivery of your package. Bless has no control over these fees, is not responsible for them and does not cover them.

What are your delivery times?

We process orders within 1-5 business days.Then, we ship them via Canada Post or UPS. For orders from outside of Canada, shipping costs are the responsibility of the customer. Shipping costs may vary depending on the weight of the package and the destination. However, the delivery time may be longer. Orders shipped outside of Canada may be subject to duties, taxes and / or customs charges which are not included in the total cost of your order and they will not be covered or reimbursed by Bless.

How soon will I receive my order?

You will receive your order within 2 to 10 business days with Canada Post or UPS.

What are the delivery rates?

Shipping is free for all orders over 75$. For orders less than 75$, the delivery rate is 9.74$ with Canada Post or UPS.

Do you offer international shipping?

Yes, we offer international shipping. The shipping fees for Canada and the United States are 9.74$ and for France, they are 13.94€. If you are ordering from outside Canada, the United States and France, please refer to the estimation table to know the shipping costs.

Our shipping times are 3 to 5 business days.

What should I do if my package is returned to you for any reason?

If your package is returned to us for any reason, please contact us as soon as possible. According to our delivery policy, you may need to cover the reshipping fees for a new delivery attempt. We will provide you with the necessary information regarding shipping fees and the steps to arrange the reshipment of your order.

PRODUCTS

Can I get a refund?

Unfortunately, we do not accept refunds for hygienic reasons.

My product is damaged. What is your return policy?

If you receive one or more than one damaged product, simply send us a picture at the following email address: info@blessnaturel.com. We will send you new products free of charge. You have 7 days from receipt of your order to send us a return request. After this period, your request will not be taken into account.

Can I have allergic reactions?

Make sure you read the ingredients list carefully before purchasing. Even if you buy natural products, it is very important to do a skin test to make sure you are not having allergic reactions. You may still react to our products. We suggest that you do a skin test in the crease of your elbow and wait 24 to 48 hours. If you react, do not use the product.

I am a business and would like to sell your products. What are the procedures?

We are glad to see that you are interested in our products! Fill out the form to become a Bless retailer here.

OTHER

I am an influencer and would like to collaborate with you. What are the procedures?

Thank you for your interest in our company and it will be our pleasure to treat your request. Send us your request to info@blessnaturel.com with all relevant documentation and we will get back to you within 7 days.

Where is your business located?

Our company is based in Montreal, Canada.

Questions?

You can contact us through our contact page! We will be happy to assist you.